Terms & Conditions
Online Card Payments
Visa, Master Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Minar Travels (India) Pvt Ltd, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Minar Travels (India) Pvt Ltd offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Minar Travels (India) Pvt Ltd, 72 hours prior to the time of departure; else, the order is liable to be cancelled.
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our office at +91-11-43368700.
Amendment and Cancellation policy
To amend/cancel your package, kindly send an email or contact a Minar Travels (India) Pvt Ltd Executive on +91-11-43368700. You may be required to directly contact the nearest hotel office (of the concerned hotel) to get your booking cancelled.
How do I get a refund after canceling my package/booking?
After canceling your booking, the refund shall be processed within 30 days from the date of receipt. the refund shall be processed within 30 days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card only. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation.
What are the cancellation / Amendment charges?
Cancellation and/or amendment of hotel/packages shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant hotel in accordance with such relevant hotel cancellation/refund policy. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant hotel shall be to your account.
Except to the extent stated in the individual hotel terms and conditions or otherwise applicable to specific package booked/issued, cancellation fee are payable as follows.
Note: Unless expressly stated otherwise, it is mandatory to contact Minar Travels (India) Pvt Ltd for refunds.
The above mentioned cancellation process and refund processing time may vary. Refund would be given through the channel from which the payment has been made.