Terms & Conditions
Online Card Payments
Visa, Master, Amex Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds
(depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. Payment Gateway on Minar Travels (India) Pvt Ltd, is a Verisign Certified, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your travel using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Minar Travels (India) Pvt Ltd offers you the highest standards of security currently available on the internet so as to ensure that your experience is private, safe and secure. If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Minar Travels (India) Pvt Ltd, 72 hours prior to the time of arrival; else, the bookings are liable to be cancelled.
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmation to be received by email, if you do not receive a confirmation of your bookings / transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our office at +91-11-43368700 or the concerned executive in Minar Travels (India) Pvt Ltd handling your business.
Amendment and Cancellation policy
To amend/cancel your package, kindly send an email or contact handing executive at Minar Travels (India) Pvt Ltd on +91-11-43368700 between 10:00 hrs to 18:30 hrs Indian Time.
How do I get a refund after canceling my package/booking?
After cancelling your booking, the refund shall be processed within 10 business days except Sunday and holidays from the date of receipt of cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card only. Payments made using any other mode of payment will be refunded through credit to your bank account within 15 business days.
What are the cancellation / Amendment charges?
Cancellation and/or amendment of hotel/packages shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant hotel in accordance with such relevant hotel cancellation/refund policy. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant hotels and suppliers shall be to your account.
Except to the extent stated in the individual hotel terms and conditions or otherwise applicable to specific package booked/issued, cancellation fee are payable as below cancellation policy:
- Guaranteed reservations cancelled or amended less than 21 days to arrival will be subject to 50% overall cancellation charges .
- Guaranteed reservations cancelled or amended less than 10 days to arrival will be subject to 100% overall cancellation charges.
- No Show will attract full penalty charges.
- An unexpected early date of checkout would still be charged for the complete duration of the tour/stay.
Note: Unless expressly stated otherwise, it is mandatory to contact Minar Travels (India) Pvt Ltd for any refunds.
www.minartravels.net is operated & owned by MINAR TRAVELS (INDIA) PVT LTD.